So I happen to be a bit of a stationery geek. Pens, papers, stamps, cards, stickers… The list goes on. I’m a huge fan of the dip pens, y’know, quill and ink style? I’ve got a beautiful pen holder with a glass inkwell, and I keep a nice blue feather quill pen in it. Ravenclaw, represent!
Anyway, when I received the pen/inkwell holder, I was working with the inkwell and without much provocation, the lid snapped off the hinge. I was devastated, as it was only the first day I’d had it. So I did what any respectable online shopper does: I wrote a review. I kept it short and light; I loved the product, but it had broken & I was disappointed. That’s all, I didn’t expect anything, I had done it to myself.
The next day, I receive an email from the company: We’re sorry, we’re sending you a replacement. I was thrilled!! That’s true customer service. Reading and responding to your customers, in any way you feel necessary. Even if it’s just, “hey, sorry about that, here’s like 45% off your next buy!”
The company’s called Nostalgic Impressions, and I suggest you visit them for any fancy stationery products you may want.